V-Base Development Blog

Hi,

Some of you may know me in the past from contacting the V-Base technical support help desk where we answer your queries, technical support issues and give advice on how to get the most out of V-Base.

When V-Base 3 is released we expect over 400 + existing V-Base-using organisations to upgrade to it.

V-Base 3 is a complete rewrite of the existing system and we anticipate that on its release our users will require more support than usual to learn the new system and use it effectively. At the same time we will need to support organisations who are still using V-Base 2.5 alongside support of V-Base 3 whilst users are transitioning from version 2 to version 3.

One of the mechanisms we will be implementing (in addition to our email and telephone support service) to improve and maximise the support we can deliver is the production of a dedicated support website. This will hopefully create an environment of self-sufficiency as people will be able to find answers to their queries outside the helpdesk’s operating hours or when the support team are busy dealing with other calls.

As part of our research for the support website we have created a short survey that will help us prioritise the functionality we can deliver. If I can have 5 minutes of your time, I’d really appreciate you filling it in.

To complete the survey please follow the link below:
http://www.do-it.org.uk/survey/s?s=3005

Apologies for cross-posting as you may have already read about the survey in the latest edition of V-Base Support newsletter or the do-it.org.uk re@d-it newsletter, but we’re particularly interested in hearing what you think about our plans.

Hopefully when the support website goes live later this year you will find it helpful and help you get the most from our services.

If you have any questions please contact me at paul.watson (at) youthnet (dot) org I’d be pleased to hear from you.